Objective:

With an aim of redressing grievances/complaints and providing relief/benefits sought by the common public in a time-bound manner, RTPS Appeal has been implemented in the State with effect from July, 2025.

What Makes This System Unique?

This system provides a legal right to all applicants for:

• Receipt of all grievances and applications for relief/benefit
• Hearing of their grievances
• Opportunity of redressal
• Getting information about decisions within 15 working days

How It Works:

Once a complaint is registered, the applicant is informed of the hearing date and receives a registration ID. An independent quasi-judicial RTPS Officer conducts the hearing, treating the complainant and Public Authority equally. The decision is shared with the complainant, who can appeal if dissatisfied.